1HOW DO I LOOK FOR AN ITEM ON POSHANDSASSY.COM?
You may visit the navigation bar found at the top of every page. Simply click on
the relevant section to open a drop-down menu, and then click on the links to
visit specific categories. Click on Women or Men to view categories such as
clothing, handbags, shoes, and accessories. Within each category you can further
refine your search.
If you are looking for a specific item, you may use our search box in order to find
products by name, colour, category or style.
Poshandsassy.com can be accessed via mobile, tablet and PC
2HOW CAN I FIND A POSHANDSASSY BOUTIQUE?
You can find the list of our Poshandsassy boutiques at poshandsassy.com contact
3DOES POSHANDSASSY GO ON SALE?
The items marked down for sale are indicated with the sale icon
4WHERE ARE POSHANDSASSY PRODUCTS MADE?
Poshandsassy products are sourced from different parts of the world but mostly in
Turkey, UK, China and USA
5HOW CAN I FIND A PRODUCT ON POSHANDSASSY.COM?
The products on the website are organized by categories and by product line.
Please use the search engine, indicated by a magnifying glass, and enter the key
words. All the products with a relevant match to your search will be presented.
YOUR ACCOUNT
1HOW CAN I CREATE AN ACCOUNT?
You can create your Poshandsassy customer account by clicking on the profile
icon at the top of the website or "My Account” section located at the base of our
website. Then click on "Create an Account" and fill in the obligatory information
marked with an asterisk. Finally, click on "Validate". You will be sent a confirmation email to
the address provided when creating your account. If you require assistance or further information,
please contact our Client Service Centre
2WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?
Creating an account on www.poshandsassy.com enables you to be identified quickly
by poshandsassy when you make online purchases. You can also:
- consult your order history
- track the delivery of your orders
- exchange or return products
- update your contact information
3CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON POSHANDSASSY.COM?
You can modify the information on your Poshandsassy account by clicking on "My
Account”. Enter your user name or email and your password and, once you are logged
in, click on "My profile"to change or delete information.
4HOW CAN I FIND MY ACCOUNT PASSWORD?
If you forget your password, click on “My Account” and then on "Forgot my
password". An email will be sent to you to reset your password.
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YOUR ORDER
1HOW CAN I PLACE AN ONLINE ORDER?
To place an order, add a product to your basket by clicking “Add to cart” on the
selected product page. Please also select the size and quantity you want to order, if
required. Once you have selected your items, complete your order by clicking on
“Cart” and then “Complete the order”.
You can then modify or validate your basket and select your delivery method
before making your payment. You will be asked to complete your delivery and
billing address by selecting one of the following three options:
- log on to your Poshandsassy account if you already have one
- create a poshandsassy account if you are ordering for the first time on
poshandsassy.com.
- continue as a guest; this option enables you to place an order without creating an account, but
your order history will not be saved.
Select your method of payment and fill in the information to complete your order.
Within a few minutes, you will receive an email confirming your order. When your
order is shipped, you will receive a second email with a tracking number so that you can track your
package's shipping
2HOW CAN I GET HELP WITH PLACING MY ORDER?
Our Client Advisors are available to help you with your order.
You can contact them from Monday to Saturday from 10 am to 7 pm by calling +234
(0)809 138 7308 or by email at: contact@poshandsassy.com
3CAN I CANCEL OR CHANGE MY ORDER?
If you wish to modify or cancel your order, please contact the Client Service
Centre– our Client Advisors will be very happy to assist you with your request.
4HOW CAN I ACCESS MY ORDER HISTORY?
If you have created a Poshandsassy customer account, you can view your order
history. Log in to your account and click on "My orders".
If you have placed an order as a guest, please contact the Client Service Centreto get this
information.
5HOW IS MY ORDER PREPARED?
After you have paid for your order, it will be prepared within 24 hours during
weekdays.
To provide you with a unique experience, we pay particular attention to the
preparation of your order. Each order is individually packaged in a bag. The
packaged items are then packed in a delivery bag that will protect it and keep it
anonymous during shipping.
6HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?
For all orders placed on our poshandsassy.com website via your Poshandsassy
account, you will receive an order confirmation and receipt by email. Your receipt will
also be sent along with your package to the billing address you provided. You can also
get a hard copy of your receipt from your customer account on the poshandsassy.com
website by visiting the "My Orders" section then clicking on the receipt you wish to print.
If you placed your order as a guest, your receipt will be sent together with your order to the delivery
address you provided.
7WILL MY ORDER BE SENT IN A GIFT PACKAGE?
To provide you with a unique experience, we pay particular attention to the
preparation of your order. Each order is prepared in a Poshandsassy store, and
individually packaged in its bag. The bags are then inserted into a gift box that will
protect it and keep it anonymous during shipping
8CAN I SEND A PERSONAL MESSAGE ALONG WITH MY ORDER?
Before completing your order, you will be able to write a personalized message that
will be printed and included with your order. The message will be printed on a sheet
of paper.
9WILL THE PRICE OF THE ORDER APPEAR?
If you place an order via your customer account on the POSHANDSASSY.com
website, the receipt will be sent directly to you electronically at the email address
registered to your account. Price tags will be removed from the items you order.
10CAN THE RECEIVER EXCHANGE THE GIFT?
If the recipient of your gift wishes to exchange the item, they should contact
the Client Service Centre within 2 days of receiving the items– our Client Advisors
will be delighted to guide them through the process.
YOUR PAYMENT
1WHAT PAYMENT METHODS ARE ACCEPTED ON THE POSHANDSASSY.COM WEBSITE?
Payment for purchases on Poshandsassy.com can be made by Visa©, MasterCard©,
American Express© or verve secured by Paystack.
2IS AN ONLINE PURCHASE ON POSHANDSASSY.COM SECURE?
All transactions done on the Poshandsassy.com website are extremely secure. An SSL
encryption system is in place to protect personal data and payment information. In
addition, Poshandsassy makes a commitment to you not to save any credit card
information.
Finally, we reinforce the security of payments by ensuring that payment partners
handle payment. An additional step is taken at the time of payment, which enables
verification of the identity of the credit or debit card holder and validation of the
transaction.
Each bank also has its own authentication.
3WHEN WILL MY PAYMENT BE DEBITED FROM MY ACCOUNT?
Your bank account will be debited as soon as your place your order.
YOUR DELIVERY
1HAS MY ORDER BEEN SENT?
If you placed your order via your Poshandsassy customer account, log in to your
account then click on "my orders". You will then be able to consult the status of your order:
In preparation:the order has been validated and is being prepared.
Completed: the order has been shipped to the delivery address that you provided
when you placed your order online. You can track your order using the tracking number at the
following address: www.dhl.com.
Cancelled: the order has been canceled by you or due to lack of availability of the
product. It is also possible that payment of your order has not been validated.
If you placed your order as a guest, please contact the Client Service Centre – our Client
Advisors will be pleased to inform you of the progress of your order.
2HOW CAN I TRACK THE DELIVERY OF MY ORDER?
If you placed your order via your Poshandsassy customer account, you can follow the progress of your
order by logging in to your account then clicking on "my orders". Then click on the tracking number to
track your order.
This same tracking number was also sent to you with your shipping confirmation email; enter it on the
courier website to track your order
3HOW LONG DOES DELIVERY TAKE?
Your items can be delivered to your home address or to the address that you provided
when placing your order on the poshandsassy.com website. Your items will be
delivered as soon as payment for your order has been registered, within 2 business
days for standard deliveries within Lagos and 24 hours for express deliveries. Other
destinations delivery timeline are subject to mode of delivery and location.
4I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?
If you placed your order via your Poshandsassy customer account, log in to your
account then click on "my orders". You will then be able to follow the status of your
order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number
provided in the order confirmation email at the following address: www.dhl.com
RETURNS AND EXCHANGES PROCEDURE
1CAN I EXCHANGE/RETURN AN ITEM THAT I BOUGHT IN A POSHANDSASSY OR ONLINE TO ANY STORE?
Yes, we understand that sometimes you may change your mind. That’s why you
have 7 days from date of purchase to return any unwanted items to us. Any
returned items must be in perfect condition and in the original packaging.
• All items must be in original condition with original tags attached. All products
that have been worn, used, altered, or damaged will not be accepted.
• Due to the hygiene and intimate nature of swimwear, lingerie, active wear,
accessories, and jewelry products are not eligible for return.
• Items explicitly marked as “Sale” or purchased with applied discounts are not
eligible or return.
• No Bank or Card Refund: Refunds will only be provided as store credit to your
customer wallet with us.
Process for Return or Exchange:
• Reach out to our client service team within 2 days of receiving your order.
• Provide your receipt detail, along with details about the item(s) you intend to
return/exchange and the reason behind your decision.
• Our client service team will guide you through the return/exchange process.
• An item can only be exchanged once.
2CAN I RETURN A PRODUCT FROM AN ONLINE ORDER FOR AN EXCHANGE OR A REFUND?
You can return any order to us within 7 days from date of purchase. An item can
only be exchanged once.
3CAN I EXCHANGE/RETURN AN ITEM THAT I BOUGHT IN A POSHANDSASSY BOUTIQUE OR ONLINE TO ANY STORE?
You may exchange merchandise purchased at a Poshandsassy boutique, see the return
and exchange policy.
All returned merchandise must be in the original condition when sold and
accompanied by the original proof of purchase.
Online purchases may be returned to a Poshandsassy boutique for an exchange or
store credit. Refunds must be processed through poshandsassy.com site where originally purchased
4HOW DO I RETURN A PRODUCT ORDERED ONLINE?
The means and costs of returning your order will be paid by the client.
To return items purchased online, simply pick one of the following options:
1. In the “My Orders”section, click on "Request a Return".
Select the item(s) you wish to return and indicate whether you require an exchange or
a refund.
For an exchange, please enter the new size or colour in the space provided.
Refunds will be made via the same method of payment used for the purchase when an
item paid for is unavailable or credit recorded in store account, subject to your return
being accepted.
5WHAT DO I NEED TO DO IF MY PRODUCT IS DAMAGED OR IF IT IS NOT THE PRODUCT I ORDERED?
If one of your products is damaged or the items delivered do not correspond to your
order, please contact our Client Service Centre.
CLICK & COLLECT
1CAN I RECEIVE A DELIVERY IN-STORE?
Our boutiques offer a click-and-collect pick-up service for items ordered online. This
delivery option will be offered upon confirmation and payment of your order.
This delivery service is free.
2HOW DO I PICK UP MY CLICK-AND-COLLECT ORDER?
You will receive an email as soon as your order is ready for pick-up (within two to five
business days).
Upon receipt, please come to the boutique along with the email that you received and
a valid form of identification.
3CAN SOMEONE ELSE PICK UP MY ORDER?
If you cannot collect your order yourself, you can entrust its pick-up to a third party.
Include a note to your order with the details of the authorized pick up party.
The authorized pick-up party must bring to the store:
–piece of identification.
– the order's confirmation email; and
– the pick-up party's own piece of identification.